Privacy Policy

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Relax-Restore Massage By Hannah

1. Introduction

Relax-Restore Massage By Hannah is committed to protecting your personal data and respecting your privacy. This policy explains how your information is collected, used, and stored when you use our services or website.

2. Information We Collect. 

We may collect and process the following data:

• Personal details (name, phone number, email address)
• Health information relevant to your treatment (e.g. injuries, medical conditions)
• Appointment and booking details
• Payment information (processed securely via third-party providers)
• Website usage data (if applicable)

3. How Your Information Is Used

Your information is used to:

• Provide safe and effective treatments
• Manage bookings and appointments
• Communicate with you about your appointments
• Maintain accurate client records
• Comply with legal and insurance requirements

We will only use your data where we have a lawful basis to do so.

4. Health Information

Any health information you provide is treated as strictly confidential and is only used to ensure treatments are safe and appropriate for you.

5. Data Storage & Security

Your data is stored securely and only accessible to Relax-Restore Massage By Hannah. We take appropriate measures to protect your information from loss, misuse, or unauthorised access.

6. Data Sharing

We do not sell or share your personal data with third parties, except:

• When required by law
• With trusted service providers (e.g. booking systems or payment processors)
• If necessary for insurance or legal purposes

7. How Long We Keep Your Data

Client records are kept for up to 7 years in line with insurance and legal requirements, after which they are securely deleted.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Contact Information

If you have any questions about this privacy policy or your data, please contact: Relax-Restore Massage By Hannah
Email: hannah@relaxrestoremassage.co.uk
Location: Preen, 1 St Petersgate, Stockport, SK1 1EB

10. Professional Conduct Policy

All treatments provided by Relax-Restore Massage By Hannah are strictly professional and therapeutic in nature.

Any form of inappropriate behaviour, comments, or messages of a sexual nature will not be tolerated. If such behaviour occurs, the appointment will be immediately terminated and any future bookings refused.

Serious incidents, including harassment or inappropriate communication, may be reported to the police.